Privacy Policy

Effective Date: 14 Sep 2025 At Medxico (“we,” “our,” or “us”), your privacy and trust are our top priorities. We are committed to protecting the personal information of all patients, clients, and website visitors who use our platform to explore healthcare options in Ciudad Juárez, Mexico. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website www.medxico.com, contact us, or request our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email, phone number, address, date of birth, and other details you provide in forms (e.g., quote requests, newsletter sign-up, contact forms).
Medical Information: Basic details about your procedure or treatment needs, shared voluntarily through forms or consultations.
Financial Information: If you request financing, we may collect limited financial data necessary to connect you with trusted financing partners.
Technical Data: IP address, browser type, device information, and cookies for analytics and site performance.

2. How We Use Your Information

We use your information to:

Provide free quotes and connect you with accredited hospitals and specialists.
Arrange transport, lodging, and bilingual patient support.
Coordinate financing options through trusted U.S. providers.
Send newsletters, updates, or educational resources (only if you subscribed).
Improve our website and services through analytics.
Respond to inquiries and support requests.

3. Sharing of Information

We only share your information with:

Accredited Hospitals and Clinics in Ciudad Juárez for the purpose of scheduling consultations and treatments.
Trusted Financing Partners (LendingUSA, United Credit) if you request payment plan options.
Service Providers who help us operate our website, email systems, or secure data storage.

We never sell your personal information to third parties.

4. International Data Transfers

As a cross-border healthcare platform, your data may be processed in the United States, Mexico, and Canada. By using our services, you consent to this transfer.

5. Cookies & Analytics

Our website uses cookies and similar technologies to:

Monitor website performance and user behavior.
Improve navigation and experience.
Support security and fraud prevention.

You may disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We use industry-standard encryption, secure servers, and restricted access to protect your personal and medical data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your location (U.S., Canada, EU, or Mexico), you may have the right to:

Request access to the data we hold about you.
Correct or update inaccurate information.
Request deletion of your personal information.
Opt-out of newsletters and marketing communications.

To exercise your rights, please contact us at hello@medxico.com.

8. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us

For questions or requests related to this Privacy Policy, contact us at: 📧 hello@medxico.com
📍 Based out of Ciudad Juárez, Chihuahua & El Paso, Texas